A $30 non-refundable deposit is required prior to confirming grooming appts
This change applies to all clients and all grooming services
With a card on file, we can process the deposit on your behalf
* We ask for full payment for a Nail Trim or Dremel only appointment – thank you *

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Communication is done through our client portal
Your estimated 2 hr arrival window is noted in your booking as the start time
It is expected you are home for the arrival window
Your initial invoice is an estimate, and a completed invoice will be issued following the service
Remainder of payment is due immediately following your appointment
Gratuities can be added to the total or paid in cash

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Additional fees may apply at groomer’s discretion for the following:

No show fees (up to 100% of the cost of the groom)
please also ensure the address on file is accurate

Parking fees (rate of street parking)

Excessive matting

Clean up fees

Return visits to complete a service

We charge a variable travel fee for grooming services outside city limits of up to $30

Due to the nature of mobile services, we may
1) need to change your appointment time (with notice) to ensure routing efficiency
2) occasionally be late for appointments (traffic, weather, accidents etc)
We will not be held liable for either

If your pet is uncomfortable and needs the groom to stop, we will stop for the day and come back at your convenience.
The client will be invoiced for the length of time we were able to complete in the session

A fee will apply if the grooming service was unable to be conducted due to high fear, anxiety, stress level or signs of serious neglect.

Ensure the facilities we will be using in your home are working, clean and operational
If not, we may need to reschedule or cancel your pets groom. A travel fee will apply.

Ensure parking / building access information is clear & detailed (especially downtown).
If not, we may charge for additional time spent locating your building and/or finding parking.

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Cancellation Policy:
Minimum 48 hours notice – the non-refundable deposit will be forfeited
If a cancellation is requested within 48 hours, a cancellation fee of up to 100% of services may apply
Please inquire about rescheduling your appointment instead

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We have a zero tolerance for abuse or foul language towards our groomers.
If the groomer feels uncomfortable, they reserve the right to refuse service and leave.